9400 Privacy Policy – User Information Protection
9400 is committed to protecting the privacy and data security of every user in Malaysia. This page provides a detailed explanation of how we collect, use, store, and protect your personal information.
Last Updated: 1 January 2026
1. Information We Collect
When you use the 9400 platform, we collect several categories of information to ensure the service runs smoothly and securely. The following outlines the types of information that may be collected:
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and login credentials. This information is required to create and verify your account identity.
Device & Browser Information
We collect technical information such as device type, operating system, browser type, IP address and language settings. This data helps us optimise the platform's display across the wide range of phones and devices used by Malaysian users.
Payment Information
For transactions in Malaysian Ringgit (RM), we record relevant payment details such as the type of digital wallet or bank used, transaction reference numbers, and amounts. We do not store your full card details or banking passwords.
Usage Data
We also record usage activity such as pages visited, games played, session duration and in-platform actions. This data is used to enhance the user experience and detect any suspicious activity.
2. How We Use Your Information
Information collected by 9400 is used for the following purposes:
- Account management – verifying user identities, processing registrations, and updating profile information.
- Transaction processing – processing deposits and withdrawals in Malaysian Ringgit (RM) securely and accurately.
- Customer support – helping resolve queries, complaints, and technical issues encountered by users.
- Platform security – detecting and preventing fraud, unauthorised access, and account misuse.
- Service improvement – analyses usage patterns to improve the interface, platform performance and overall user experience.
- Important communications – sending notifications related to your account, security, or policy changes that require your attention.
9400 will not use your information for any purpose not stated in this policy without first obtaining your consent.
3. Cookies & Tracking
The 9400 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our site.
Types of cookies used
- Session cookies – stores your login credentials during an active session so you are not prompted to log in again each time you navigate to a new page.
- Preference cookies – saves your preferred language and display settings.
- Analytics cookies – helping us understand how users interact with the platform for improvement purposes.
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
4. Data Storage, Security & Sharing
Storage & Security
All user data is stored on servers protected with SSL encryption and multiple layers of security. 9400 enforces strict access controls to ensure only authorised personnel can access user data, and only for legitimate operational purposes.
Your data is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Once that period has lapsed, your data will be securely deleted or anonymised.
Third-Party Sharing
9400 does not sell or rent users' personal information to any third party. However, we may share information with selected third parties in the following circumstances:
- Approved payment processors to facilitate the secure processing of transactions in Malaysian Ringgit (RM).
- Technical service providers that support platform operations, bound by strict confidentiality agreements.
- Legal or regulatory authorities where required to do so under applicable Malaysian law.
5. User Rights, Policy Changes & Contact Us
Your Rights as a User
As a 9400 user, you have the following rights regarding your personal data:
- Right to Access – you may request a copy of the personal information we hold about you through our support channels.
- Right to Rectification – if your information is inaccurate or out of date, you have the right to request that we update it.
- Right to Erasure – you may request the deletion of your personal data, subject to applicable legal obligations and operational requirements.
- Right to Object – you may object to the processing of your data for specific purposes, including marketing communications.
To exercise any of the rights above, please contact the 9400 support team through the available channels on the platform after logging in to your account.
Privacy Policy Changes
9400 reserves the right to amend this Privacy Policy at any time. Any changes will be published on this page with an updated revision date. We encourage users to review this page periodically. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
How to Contact Us
If you have any questions, concerns, or complaints regarding your data privacy, please contact our support team via live chat on the platform or by email at: [email protected]. You may also refer to the FAQ for answers to frequently asked questions.
Still Have Questions About Your Privacy?
Check our FAQ section for more information on account security and data protection, or register to enjoy the 9400 platform with full confidence.